Do You Require Specialty Cleaning -

Urine Control

Pet Odor Removal Service

Sisal Carpets

Filtration Soiling

Cleaning Frequency Guide

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Urine Control

Please note that when cleaning urine spots, there is a difference between cleaning the urine soiling and treating for odor. Cleaning existing urine spots MAY NOT remove any associated odor. In fact, could INCREASE the odor in the air space for a temporary period of time. If you are experiencing an odor problem, there are 2 Urine Odor Treatments available. See below for an explanation of both odor treatments below. Pet urine can cause permanent damage to your floors and fabrics. It can also create an unhealthy indoor environment. When urine is first deposited onto a floor or fabric, it is in an almost "neutral" state which means it is easier to remove when it is fresh. Once it dries, it turns "alkaline" and becomes more difficult to remove. If left for days or weeks, depending on the fabric or floor type, it will permanently change the dye structure, therefore causing permanent staining. Even if the soluble deposits are removed, the damage to the dye structure may already be done.

**This means that no one can guarantee complete removal of all urine spots. Please consult with your technician if you have questionable urine spots on your carpet.

To prevent permanent staining in the future, clean urine spots immediately by blotting with a white terry cloth towel or plain white paper towels until no moisture is transferred. To clean the spot, mix 1 part white vinegar to 2 parts water and massage (don’t rub) into the spot with a white terry cloth. Once you have "flushed" as much of the urine out as possible, blot with dry cloths until dry to the touch. *If you have a small extraction machine, flush with fresh water until spot is removed. *DO NOT USE OVER THE COUNTER, GENERAL SPOTTERS OR EXTRACTION DETERGENT. IF YOU DO NOT USE THIS FORMULA, ASK US ABOUT SPECIAL PET SPOTTERS.

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Pet Odor Removal Services

Westerkamp's Offers 2 Pet Odor Treatments…

1. Minor Odor Treatment

In this treatment and odor eating enzyme will be applied directly to odor causing spots. Although this treatment is a valiant attempt, it is NOT guaranteed.

2. Major Odor Treatment

In this treatment, we pull the affected carpet up and completely saturate the carpet, backing, and cushion (pad). This is a very extensive treatment that ensures we get to the source. This treatment is guaranteed. *There may be cases when the walls and baseboards are contaminated preventing us from guaranteeing the removal. We will advise you in advance.

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Sisal Carpets

Jute, Sisal, Seagrass, COIR, Hemp, names associated with floor coverings made from raw plant material. Ranging from mats to wall to wall, some with backings, some not, this type of material is in a very raw state. Therefore, an understanding of how they react to every day soiling and how they respond to cleaning is very helpful.

One of the unique characteristics of this type of floor covering material is the tendency to develop mysterious dark spots when cleaned, regardless of the method used. Generally bringing a "worn" Sisal back to it's original state is a lost cause. Also, Sisal stains very easily. One of the best things to do is have it protected with a solvent based fabric protector to resist against water spots that result from any type of spillage. In addition to developing dark spots, Sisal may also "lighten" when cleaned. The best way to clean plant material is with a low moisture approach. The bottom line is that these products are not very spillage, traffic or cleaning friendly. However, you can't beat the look.

Place this type of floor covering in a non-traffic, non-spillage area to prevent over use. Have a light, maintenance cleaning done about once a year to remove surface soils, pollen, asphalt, exhaust and other foreign matter that finds its way into our homes.

A final note about Sisal is that some wool carpets come in a "Sisal style." These products are made to look like sisal, but are actually an entirely different material.

IMPORTANT NOTICE: Due to the natural characteristics of these types of materials our company requires a written consent before proceeding with cleaning.

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Filtration Soiling

(Those ugly black lines around the baseboards and under doorways)

If you have light colored carpet, you may have experienced dark around baseboards, under doors, and especially near the HVAC return. This soiling comes from air passing through the carpet as it is attempting to go through the edge of the carpet pile, microscopic particles of soil are deposited there (hence the term filtration soiling). This occurs over a significant period of time and is not noticed until a build up has occurred.

This type of soiling is difficult to remove because the soil particles are so fine that they penetrate deep into the carpet pile, sometimes into the backing of the carpet. Can it be removed? Sometimes. With special products, time and effort, reasonable results can be achieved, although not in all cases.

To help prevent filtration soiling in the future, vacuum the edges of the carpeting on a regular basis, then wipe with a damp, white terry towel. Be careful around the tack strip under the edge of the carpeting, you could nick your fingers!

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Cleaning Frequency Guide

Environment	Normal	Contaminated Outside, Dusty	Extremely Cold Weather Climates	High Humidity Biogenic
Day Care Center	2 weeks	1 week	2 weeks	1 week
Nursing Home	1 month	1 month	1 month	1 week
Residence — 2 persons, nonsmoking	6-12 months	2 months	4-6 months	4-6 months
Residence — 2 persons with smoking	4 months	2 months	3 months	4 months
Residence with young children	6 months	1 month	3 months	3 months
Residence with young children	3-6 months	1 month	2 months	2 months
Office building — ground floor	3-6 months	1-4 months	2-6 months	2-6 months
Office building — higher floors	6-12 months	2-6 months	3-9 months	3-9 months
Food Service Establishment	1 month	1 week	2 weeks	2 weeks
Commercial — retail shop, bank	3-6 months	1 month	2 months	2 months

(From U.S. EPA Letter, January 1989)

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Service Tags: Pet Odor, Urine Smell, Cat Urine, Dog Urine, Urine Odors, Odor Remover, Filtration Soiling, Jute, Sisal, Seagrass, COIR, Hemp, Cincinnati, OH, Ohio, Westwood, Cheviot, Price Hill, Covedale, Delhi, North Bend, Cleves, Taylor Creek, Whiteoak, West Chester, Colerain Township, Green Township, Northgate, Miamitown, Harrison, Northern Kentucky, Southeastern Indiana, Westwood